Endpoint Support Engineer – Intune & SCCM

About the role

The Endpoint Support Engineer will join a global team to deliver technical support for endpoint technologies across 20 NASAPMENA entities. You will work closely with local IT teams to ensure smooth operation of enterprise services and contribute to both day‑to‑day support and strategic projects.

Key responsibilities

• Provide comprehensive technical support for endpoint solutions such as Intune, Autopilot, SCCM, PowerBI, Bomgar, Active Directory, ABM, WFBS, DaaS and Tanium.
• Address and resolve ServiceNow tickets promptly, ensuring proactive communication with stakeholders.
• Participate in incident analysis, examine logs, and collaborate with senior engineers to resolve complex issues.
• Create and maintain documentation and knowledge‑base articles.
• Manage retail POS devices and mobile device fleets.
• Contribute to global and regional projects, offering recommendations for improvement.

Required profile

• Solid experience in IT endpoint support with strong written and spoken English.
• Deep knowledge of SCCM architecture, software deployment, patch management, and Operating System Deployment.
• Hands‑on experience with Microsoft Intune and its core management capabilities.
• Ability to write PowerShell scripts (advantageous).
• Familiarity with major MDM and DaaS platforms.
• Excellent interpersonal skills for cross‑functional collaboration.
• Experience with Tanium is a plus.

Required skills

• Intune
• Autopilot
• SCCM
• PowerBI
• Bomgar
• Active Directory
• ABM
• WFBS
• DaaS
• Tanium
• PowerShell
• ServiceNow