Customer Service Representative
Eastman · Canton et périphérie
Job description
About the role
We are seeking a Customer Service Representative to handle routine orders and inquiries received by mail, telephone, or direct personal contact, providing pricing, availability, and schedule information within established guidelines.
Key responsibilities
- Record and process routine orders and inquiries.
- Provide pricing, availability, and schedule information.
- Suggest alternative products or services to meet customer needs.
- Check and approve credit within established limits and confirm orders.
- Obtain resolution of routine customer complaints and issues.
- Track order activity and alert appropriate staff of potential delivery problems.
Required profile
- Performs routine assignments in the discipline or function.
- Typically requires a college degree or equivalent work experience.
- Develops competence by performing structured work assignments.
- Uses existing procedures to solve routine or standard problems.
- Works under direct supervision with impact primarily within the organization.
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Published 1 month ago
Expires 2 weeks from now
48 views · 0 interested
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Eastman
Canton et périphérie