Customer Engineer – CMP/MDP/VSE

About the role

As a Customer Engineer at Applied Materials, you will serve as the direct liaison with customers, installing, maintaining and upgrading semiconductor equipment while using digital analytics for troubleshooting.

Key responsibilities

• Install, maintain, and upgrade customer equipment.
• Apply basic diagnostic techniques to assess equipment and address technical issues, with assistance from senior engineers.
• Collaborate with senior engineers and customers to understand roadmaps, process flows, requirements and business challenges.
• Train and mentor junior field service engineers.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Coordinate and communicate directly with customers.

Required profile

• Associate degree, military technical training, field service experience, or trade certification.
• 4‑7 years of experience in the semiconductor or equipment support industry.
• Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics.
• Strong knowledge of hand tools and digital multimeters.
• Effective written and verbal communication skills.
• Valid driver’s license and ability to obtain a passport.

Required skills

• Diagnostic techniques.
• Pneumatics, hydraulics, electronics, vacuum systems, thermodynamics.
• Hand tools and digital multimeter usage.
• Basic Microsoft Excel, Word, and PowerPoint.