Customer Engineer (C1) – Field Service Role

About the role

As a Field Service Engineer (Customer Engineer) at Applied Materials in Beijing, you will serve as the primary liaison with customers, installing, maintaining and upgrading semiconductor equipment. You will leverage digital analytics and basic diagnostic techniques to troubleshoot and ensure optimal performance.

Key responsibilities

• Collaborate with Senior Field Service Engineers to install, maintain and upgrade customer equipment.
• Use digital analytics for troubleshooting and apply basic diagnostic techniques under guidance.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic and gas systems (training provided).
• Coordinate and communicate directly with customers to ensure smooth operations.
• Fulfill additional duties as assigned.

Required profile

• Associate degree, military technical training, field service experience or trade certification.
• Basic mechanical aptitude and willingness to learn electrical and mechanical schematics.
• Experience diagnosing and resolving basic technical challenges.
• Effective written and verbal communication skills.
• Valid driver’s license and ability to obtain a passport for travel.
• Ability to meet on‑site safety, environmental and COVID-19 requirements.

Required skills

• Digital analytics for equipment troubleshooting.
• Basic diagnostic techniques.
• Mechanical aptitude and interpretation of electrical/mechanical schematics.
• Microsoft Excel, Word and PowerPoint.
• Use of hand tools and digital multimeters.
• Knowledge of pneumatics, hydraulics, electronics, vacuum systems and thermodynamics.

What we offer

• Supportive work culture that encourages learning, development and career growth.
• Programs and support for health, wellbeing and personal development.
• Opportunities to work on cutting‑edge semiconductor technology in a global leader.