Customer Application Engineer - Critical Power (ELSP)

About the role

ABB is hiring a Customer Application Engineer in Xiamen, China, reporting to the Chapter Leader Application Engineering. The role contributes to the EL Smart Power business and shares best practices and know-how of customer applications for the Critical Power (ELSP) portfolio, developing standards and guidelines that turn requirements into optimized solutions, while building capabilities through coaching and mentoring.

Key responsibilities

• Ensure the Customer Application Engineering Chapter mission is delivered.
• Act as a mentor, fostering collaboration and innovation across teams.
• Build and nurture expertise in customer applications, solution architectures, market segments, channels and customer value propositions for the Critical Power portfolio.
• Develop and maintain standards, methods, tools and best practices for customer application engineering.
• Own and evolve application knowledge, key use cases, reference architectures and reusable solution frameworks.
• Foster a customer-, segment- and market-oriented mindset to support Sales and customers.
• Drive cross-functional coordination for strategic applications and act as a subject matter expert.
• Promote collaboration and knowledge exchange with Sales, Product Management, R&D and other Agile Units.
• Support business growth by helping drive ABB products being specified and customer requirements being satisfied.

Required profile

• Bachelor's or Master's degree in Electrical Engineering, Power Electronics, Energy Systems or equivalent.
• Proven experience in Critical Power, UPS, Energy Storage, Power Conversion or related applications.
• Experience supporting Sales organizations through technical consulting, customer engagement and channel enablement.
• Experience defining standards, methodologies, tools and best practices within a technical organization.
• Experience with MV-connected critical power systems and associated Grid Codes, and with delivering solutions to OEM customers.

Required skills

• Strong understanding of customer applications, solution architectures, market segments and channel dynamics.
• Ability to translate customer requirements and application challenges into differentiated solutions aligned with the Critical Power business strategy.
• Ability to operate and influence across complex stakeholder networks, including EPCs, consultants, end customers, channel partners, Sales, Product Management and R&D.
• Excellent communication, presentation and influencing skills.