Consumer Research Manager

About the role

The Consumer Research Manager will champion the voice of the consumer throughout the product development lifecycle, ensuring that products are designed with a strong consumer focus from concept to launch. You will create and execute comprehensive consumer test plans, validate claims, and provide actionable insights that drive product decisions.

Key responsibilities

• Develop overall consumer test plans for product development projects, including validation and claim substantiation.
• Independently plan, design, execute, analyze, and report consumer studies using qualitative and quantitative methodologies, either internally or with external agencies.
• Understand user experience and usability of Philips and competitor products to guide project teams in decision‑making.
• Define user requirements (usability, experience, performance) and identify key drivers of ratings and reviews.
• Collaborate with cross‑functional stakeholders (design, project management, technical, quality) and report progress through written reports and presentations.
• Challenge the status quo and contribute to continuous improvement initiatives to standardize processes and meet business objectives.
• Monitor the competitive landscape globally on a regular basis.

Required profile

• Bachelor’s degree or higher in Human Factors, Psychology, Behavioral Sciences, Sensory Science, Industrial Design, Interaction Design, Ergonomics, HCI, Engineering or related field.
• Minimum of 5 years’ experience in product development, user experience, or consumer product research.
• Proven ability to independently plan, execute, and report consumer studies.
• Strong research execution skills, including moderation of in‑person qualitative research.
• Experience working with market research firms to guide and monitor outsourced projects.
• Excellent written and verbal communication skills with English proficiency at CET‑6 level or higher.
• Ability to balance attention to detail with pragmatic problem‑solving in fast‑paced environments.
• Team player who can build relationships across multiple organizational levels.
• Interest in grooming & beauty products and emerging technologies.