Service Captain – The Bay by Chef Fei

About the role

Mandarin Oriental, Shenzhen is seeking a Service Captain for The Bay, the restaurant led by Chef Fei. The role involves delivering exceptional dining experiences, anticipating guest needs, and upholding the brand’s high service standards.

Key responsibilities

• Provide attentive, courteous service throughout the dining experience, ensuring guests feel welcomed and valued.
• Communicate special requests and dietary requirements to the kitchen and ensure accurate order delivery.
• Handle guest complaints promptly and report incidents to the supervisor.
• Verify that all items served are accounted for on the final bill before presenting it to guests.
• Perform opening, closing, and side‑work duties as outlined in the service checklist.

Required profile

• Minimum of 1 year of relevant experience in a similar service role.
• Strong communication, organization, problem‑solving and interpersonal skills.

What we offer

• Learning & Development programmes tailored to career stages.
• MOstay programme with complimentary hotel nights and discounted rates for you and your family.
• Health and wellness benefits, including various wellness programmes.
• Retirement plans that vary with length of service and role.