Senior Analyst - External Stakeholder Engagement (Korean Speaking)

About the role

The External Stakeholder Engagement (ESE) CoE Senior Analyst works in the GBS ESE and Sponsorship team in Shanghai. The role supports the Engagement Owner and Sponsorship Owner with end-to-end processes in the ESE and SGG tools, from submission through to closure, and acts as the subject matter expert and main contact for engagement and sponsorship owners, affiliate teams and international colleagues.

Key responsibilities

• Perform structured work assignments and use existing procedures and guidelines to solve routine problems.
• Support the Engagement Owner with the ESE tool process and the Sponsorship Owner with the SGG tool process, giving operational guidance and administrative support.
• Maintain electronic records, follow up on outstanding items and ensure timely completion of transactions.
• Resolve straightforward problems, seek guidance from senior roles in non-standard situations and explain complex information clearly.
• Keep GBS process documentation such as work instructions, job aids and quick cards, and train new joiners.
• Hold routine operational meetings with internal Business Partners and report and monitor KPIs and SLAs for ESE and Sponsorship.
• Analyze root causes of incidents and propose and implement mitigation actions, supporting continuous improvement and the transition of ESE and Sponsorship processes from other markets into GBS.

Required profile

• University degree or equivalent combination of education and experience.
• More than 5 years' experience in a fast-paced administration or operational role.
• Excellent verbal and written communication skills in Korean and English.
• Experience partnering with cross-functional teams, managing a process and handling multiple tasks under pressure.
• Pharma/Biotech experience, knowledge of external stakeholder engagement and sponsorship processes and regulations, and event management knowledge are a plus.

Required skills

• Experience with workflow programs.
• Strong acumen with MS Office tools.