Sales Coordinator – Hotel

About the role

The Sales Coordinator supports the Sales & Marketing team at Kempinski Shanghai, ensuring smooth office operations and administrative processes. This role is pivotal in maintaining accurate records, handling correspondence, and assisting the sales directors and managers in daily tasks.

Key responsibilities

• Support the Director of Sales, Director of Sales & Marketing and Sales Managers in day‑to‑day activities and help achieve team objectives.
• Implement and maintain an effective filing system and ensure all standard forms (time sheets, purchase orders, travel authorizations, etc.) are up to date.
• Manage office supplies, stationary, business cards and oversee inventory of gifts and giveaways.
• Maintain an up‑to‑date operating manual, including department policies, procedures and regulations.
• Compile monthly reports and statistics by the 5th of each month.
• Assist with direct‑mail campaigns, including labeling, data collection and distribution.
• Coordinate liaison between the sales office and sister hotel sales offices, handling correspondence and collateral distribution.
• Administer annual contracts for corporate and leisure business.
• Handle all telephone enquiries promptly, screen calls appropriately and ensure all enquiries are responded to within 24 hours.
• Sort incoming mail for the sales department and record minutes of meetings as required.
• Maintain strict confidentiality of all information passing through the office.
• Coordinate and assist in organizing sales trips.
• Ensure compliance with hotel policies on fire safety, hygiene, health & safety and report any hazards immediately.

Required profile

• Strong organizational and administrative abilities.
• Excellent attention to detail and ability to maintain accurate records.
• Professional attitude with high standards of ethics and confidentiality.
• Effective communication skills, both written and verbal.
• Ability to work under deadlines and manage multiple tasks simultaneously.

Required skills