IT Support Engineer – Global Operations

About the role

As an IT Support Engineer you will ensure the smooth operation of digital systems across MOLEX OSBU global sites. You will provide first‑level technical support, maintain application environments and help drive automation to improve efficiency.

Key responsibilities

• Deploy, configure and maintain IT application systems at multiple global locations.
• Manage user access, deliver training and track issue resolution.
• Provide L1 technical support, meet SLA targets and enhance user satisfaction.
• Analyse recurring problems, propose improvements and implement automation.
• Support production‑related digital hardware such as label printers, PDAs and scanners.
• Perform additional tasks assigned by the supervisor.

Required profile

• Bachelor’s degree in Computer Science or a related field.
• Minimum 2 years experience managing IT hardware/software in medium‑to‑large enterprises.
• Strong communication skills in English, both spoken and written.
• Service‑oriented, responsible team player with high stress tolerance.

Required skills

• Proficiency with Windows and Linux operating systems.
• Experience in LAN/WLAN environments.
• PowerShell scripting.
• SQL query writing.
• Troubleshooting of production digital devices (label printers, PDAs, scanners).

What we offer

• Opportunity to work in a global, fast‑paced environment.
• Culture that encourages entrepreneurship and continuous improvement.
• Competitive compensation based on market data and individual performance.