IT Engineer

About the role

The IT Engineer will deliver IT platform and basic network services, working closely with local IT teams, global peers and external vendors. The role ensures high performance and availability of the IT infrastructure that underpins the manufacturing systems, acting as a critical backbone for operations.

Key responsibilities

• Manage day‑to‑day operations of IT infrastructure in a 24x7x365 multi‑data‑center environment, following ISA‑95 standards.
• Troubleshoot complex application and system interactions to resolve live‑site incidents quickly.
• Provide technical support to end‑users and other IT teams, addressing issues and service requests.
• Collaborate with vendors and global IT peers to maintain and improve platform reliability.
• Follow health, safety and environment (HSE) procedures and report any non‑compliance.

Required profile

• At least 1 year of relevant IT or industry experience in a hosted services environment.
• Solid understanding of IT infrastructure, networks, hardware, software and telecommunications.
• Familiarity with ITIL best practices.
• Strong communication skills in both Chinese and English, written and verbal.
• Self‑motivated with good time‑management and interpersonal abilities.

Required skills

• IT infrastructure management
• ISA‑95 framework
• ITIL processes
• Network infrastructure
• Hardware and software troubleshooting
• Telecommunications concepts