Front Desk Receptionist
IHG Hotels & Resorts · Jiangsu
Job description
About the role
The position involves handling guest check‑in and check‑out procedures and addressing guest complaints at a state‑owned hotel.
Key responsibilities
- Process guest check‑in and check‑out formalities.
- Handle guest complaints and, if unresolved, promptly report to a supervisor.
- Maintain smooth front‑desk operations in line with hotel standards.
What we offer
- Social security and housing fund contributions.
- Seniority pay and annual leave after one year of service.
- Year‑end bonus and high‑temperature allowance during summer months.
- Free meals and accommodation.
- Commission‑based reward mechanism.
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IHG Hotels & Resorts
Jiangsu