Field Service Engineer – Customer Equipment Support

About the role

As a Field Service Engineer (Customer Engineer) at Applied Materials, you will act as the primary liaison with customers, installing, maintaining, and upgrading semiconductor and display equipment. You will use digital analytics and diagnostic tools to troubleshoot and resolve technical issues while ensuring high‑quality service.

Key responsibilities

• Install, maintain, and upgrade customer equipment across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Perform preventative and corrective maintenance, applying troubleshooting and problem‑solving skills.
• Generate and follow documented procedures and task plans.
• Communicate with customers and internal teams, leading projects and training junior engineers.

Required profile

• Bachelor’s degree with 7‑10 years of experience in the semiconductor or equipment support industry.
• Advanced mechanical aptitude covering pneumatics, hydraulics, electronics, vacuum, and thermodynamics.
• Valid driver’s license and ability to obtain a passport for travel.
• Willingness to work onsite, including clean‑room environments and adherence to safety protocols.

Required skills

• Pneumatics and hydraulics systems
• Electronics and vacuum technology
• Thermodynamics knowledge
• Use of hand tools and digital multimeters
• Understanding of wafer processing parameters
• Microsoft Excel, Word, and PowerPoint proficiency