FaST NPI Engineer

About the role

KLA, a global leader in electronics for the semiconductor manufacturing ecosystem, is hiring a FaST NPI Engineer in Shanghai. The role sits within the KLA Services organization, which supports field teams and customers with tool maintenance, optics, image processing and motion control expertise, 24/7 technical support and a worldwide parts network. It is not a PC or IT support position.

Key responsibilities

• Influence early PLC designs to include features that optimize service business: calibrations and diagnostics, Cost of Service (CoS), reliability, design tolerances and IP protection.
• Act as a two-way link between design teams, engineering, manufacturing, tech support and service personnel.
• Apply 7-step / MBPS / 8D troubleshooting methods, drive lessons learned and standardization, and handle beta, eval, install or sustaining escalations to produce plans of action for Customer Service and Technical Support Engineers.
• Share knowledge across the Tech Support organization through training, scripts, coaching, mentoring and documentation, and audit service training courses.
• Help define spare parts stocking based on reliability, diagnostics, inventory cost and training level, and prepare bottom-up and top-down CoS models.
• Work with Service Marketing on service offerings, market needs, CoS forecasting and sales support materials, and define Preventative Maintenance schedules.
• Take part in NPI best practice teams and perform hands-on integration and serviceability validation of Alpha/Beta systems.
• Collaborate with global field service teams on new product introduction and long-term support, including system-level troubleshooting after training.

Required profile

• Master's degree in Physics, Optics or Electrical/Mechanical Engineering with 2 years of related experience, or Bachelor's degree with 5 years.
• Professional proficiency and fluency in spoken and written English.
• 2-3 years of semiconductor capital equipment experience desired; hands-on system troubleshooting with general hand tools and diagnostic equipment (DVM, oscilloscope, power meter) preferred.
• Ability to travel about 30% globally, sometimes for extended periods.

Required skills

• Spectroscopy, single-wavelength ellipsometry, UV and visible light, optics, pneumatics, robotics and electrical/mechanical systems.
• Microsoft Office, project management and data analytics.
• Experience with KLA or similar optical metrology and inspection equipment preferred.