Facilities Assistant

About the role

We are seeking a proactive and detail‑oriented Facilities Assistant to support the daily operations of our client’s office environment. The role ensures a safe, comfortable and efficient workplace while acting as the first point of contact for facility‑related requests.

Key responsibilities

• Serve as the primary reception point, handling visitor registration, badge issuance and directing guests.
• Manage meeting‑room bookings, set‑up rooms, and provide onsite support for AV, catering and other requirements.
• Monitor and replenish office supplies, pantry items and cleaning materials; process purchase requests and conduct monthly stocktakes.
• Liaise with vendors such as cleaning, security, pest control and courier services, ensuring service levels are met and conducting regular inspections.
• Log and track maintenance requests via the help‑desk system (e.g., ServiceNow, JLL Portal) and coordinate timely resolution.
• Assist with access‑control administration, fire‑drill coordination, safety inspections and related EHS documentation.
• Handle incoming and outgoing mail and courier services and provide ad‑hoc administrative support.

Required profile

• Bachelor’s degree in Administration, Business English, Hospitality Management or a related field (preferred).
• 2–4 years of experience in facility administration, front‑office reception or administrative support, preferably in multinational corporations or top‑tier property‑management firms.
• Proficiency in Mandarin; good written and verbal English is a plus.

Required skills

• ServiceNow
• JLL Portal