Customer Support Technician – MDP

About the role

Join Applied Materials in Shanghai as a Customer Support Technician (MDP) to deliver preventive and remedial maintenance for advanced semiconductor equipment. You will work directly with customers in a clean‑room environment, ensuring high equipment uptime and satisfaction.

Key responsibilities

• Plan and execute daily, weekly, monthly and annual preventive maintenance tasks within the assigned territory.
• Perform wet‑clean procedures, start‑ups (Tier II and assist Tier III), warranty and paid service activities.
• Instruct customers on equipment operation and maintenance, and act as the liaison for technical and administrative matters.
• Track equipment performance, apply statistical process control and quality‑improvement methods to increase productivity and uptime.

Required profile

• Physically able to walk, stand for long periods, work in tight spaces and lift up to 35 lb.
• Experience working in clean‑room environments and using personal protective equipment.
• Good communication skills to interact with customers and internal teams.

Required skills

• Preventive Maintenance procedures
• Statistical Process Control (SPC)
• Wet‑clean techniques
• Tier II equipment start‑up processes

What we offer

• Supportive work culture with learning and development opportunities.
• Comprehensive health and wellbeing programs.
• Full‑time permanent position with relocation eligibility.