Customer Support Technical Trainer – MDP – Xi'an

About the role

The role involves delivering specialized technical training for customers both on‑site and at Applied Materials facilities. You will travel domestically and internationally to present customized courses, manage classroom and lab activities, and ensure safety procedures are followed.

Key responsibilities

• Present technical training at customer sites and in‑house, covering specialized and customized courses.
• Maintain up‑to‑date product technical knowledge and certify yourself and others on multiple platforms.
• Create and improve technical documentation, develop course materials, and approve course designs.
• Provide technical expertise and troubleshooting for system repairs, ensuring training systems meet safety and functional requirements.
• Coach and mentor junior instructors, lead small projects, and manage multiple training projects.

Required profile

• Demonstrated conceptual and practical expertise in technical training and related disciplines.
• Knowledge of best practices, industry competition, and how training integrates with engineering and manufacturing.
• Leadership experience mentoring less‑senior instructors and leading small‑scale projects.
• Strong problem‑solving abilities, able to analyze complex issues and propose solutions.
• Effective interpersonal skills for communicating technical information and building consensus.