Customer Success & Account Manager - AI Agents

Customer Success & Account Manager - AI Agents
Fully remote, APAC. Ability to work during US business hours is required.
Salary: USD 1,000-2,000 per month, depending on experience.

About Central
Wing is hiring for Central AI. Central builds AI agents that answer phones, book appointments, look up records, follow up with customers, transfer calls, and connect with scheduling and healthcare systems.

The role
Own customer relationships after signature, from onboarding and adoption to retention and expansion. Configure AI agents, test customer setups, and troubleshoot issues before escalating to engineering.

Responsibilities
- Own a book of customers and track account status, issues, and opportunities.
- Address customer questions, open items, and implementation blockers quickly.
- Configure AI agents and connect supported systems during onboarding.
- Test configurations before customer launch and troubleshoot issues independently.
- Document customer interactions and recurring problems.
- Run onboarding, implementation, and customer check-in calls.
- Monitor account health and identify churn risks early.
- Support retention, renewal, and expansion conversations.
- Share recurring customer needs and automation opportunities with the product team.

Requirements
- 2+ years in a customer-facing B2B software role.
- Experience managing customer accounts independently.
- Excellent spoken and written English.
- Experience configuring software and the technical ability to troubleshoot and learn new tools.
- Strong organization and follow-through across multiple accounts and open items.
- Experience with retention, renewal, and expansion conversations.
- Genuine interest in AI and its use in business operations.
- Ability to work during US business hours.

Nice to have
Workflow builders, automation or no-code tools; APIs, webhooks or integrations; telephony or VoIP; healthcare operations; startup experience; retention or upselling targets; hands-on experience building or automating processes with AI.

What you get
Fully remote work, ongoing learning and professional development, and the opportunity to shape AI products through direct customer feedback.

We are an equal opportunity employer and encourage all qualified candidates to apply.
We may use AI tools to support application review and assessment. These tools support our recruitment team and do not replace human judgment. Final hiring decisions are made by people.