Customer Engineer II

About the role

As a Field Service Engineer (Customer Engineer) at Applied Materials, you act as the direct liaison with customers, installing, maintaining and upgrading advanced semiconductor equipment. You will use digital analytics and basic diagnostic techniques to troubleshoot and resolve technical issues while ensuring high‑quality service.

Key responsibilities

• Collaborate with Senior Field Service Engineers to install, maintain and upgrade customer equipment.
• Use digital analytics for troubleshooting.
• Apply basic diagnostic techniques to assess equipment and address technical issues under guidance.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic and gas systems (training provided).
• Coordinate and communicate directly with customers to ensure smooth operations.
• Fulfill additional duties as assigned.

Required profile

• Associate degree, military technical training, field service experience or trade certification.
• 1–2 years of experience in customer/field service support or a related technical field.
• Ability to read and interpret electrical and mechanical schematics.
• Experience diagnosing and resolving basic technical challenges.
• Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum or thermodynamics.
• Familiarity with hand tools and digital multimeters.
• Effective written and verbal communication skills.
• Basic knowledge of Microsoft Excel, Word and PowerPoint.
• Valid driver’s license and ability to obtain a passport if travel is required.
• Ability to meet on‑site safety, environmental and COVID‑19 requirements.

Required skills

• Digital analytics
• Diagnostic techniques
• Electrical schematics interpretation
• Mechanical schematics interpretation
• Hand‑tool usage
• Digital multimeter operation
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint

What we offer

• Supportive work culture that encourages learning and development.
• Health and wellbeing programs for employees.
• Opportunities to work on cutting‑edge semiconductor technology.
• Competitive benefits package.