Customer Engagement and Service Specialist – Textile Traceability

About the role

The Customer Engagement and Service Specialist will support the delivery of supply‑chain traceability projects for brands and retailers in Europe and the USA, focusing on the Greater China region. The role is home‑based and works closely with global project managers and supply‑chain partners.

Key responsibilities

• Assist the Customer Engagement and Service Manager in implementing traceability projects across the region.
• Guide textile supply‑chain partners through platform registration and provide in‑depth training via online meetings.
• Troubleshoot user issues on the platform and relay feedback to the development team for product improvements.
• Maintain and develop relationships with key supply‑chain partners.

Required profile

• 3–5+ years of experience in the textile industry, certification bodies, or sustainability domains.
• Familiarity with end‑to‑end textile supply chains; knowledge of sustainable textile materials is a plus.
• Excellent written and spoken English with strong customer‑focus and communication skills.
• Proactive problem‑solver with a “can‑do” attitude and ability to manage multiple tasks.

Required skills

• Data analysis
• Proficiency with Microsoft Office tools