Contact Centre Representative III

About the role

HSBC is looking for an experienced Contact Centre Representative III to join its customer‑service team. You will handle medium‑complexity inquiries across multiple banking products and customer segments, delivering high‑quality service and aiming for first‑contact resolution.

Key responsibilities

• Manage medium‑complexity customer contacts in a multi‑product contact centre environment.
• Provide accurate information and solutions to Premier, Jade and other customer segments.
• Resolve queries at first contact whenever possible, escalating only when necessary.
• Conduct research, follow‑up with customers, and direct them to the appropriate department.
• Achieve individual KPIs while maintaining operational risk control and compliance.

Required profile

• Excellent verbal and written English communication skills.
• Quick learner with a strong willingness to deliver high‑quality service.
• Patient, detail‑oriented and adaptable to a fast‑paced environment.
• Elementary knowledge of computer applications, especially Microsoft Office, and proven typing ability.
• Strong sense of responsibility and loyalty.

Required skills

• Microsoft Office

What we offer

• Opportunity to work for a global banking leader.
• Inclusive culture that values professional development.
• Flexible working options and career growth pathways.