Consultant - Managed Services

About the role

Veeva Systems is seeking a Managed Services Consultant to join its Professional Services Organization in Dalian, China. You will act as a subject‑matter expert on Veeva Commercial Cloud solutions, helping pharmaceutical customers optimize and maintain their systems after implementation.

Key responsibilities

• Provide application expertise and serve as a trusted advisor, translating business requirements into practical Veeva system solutions.
• Configure, implement, and support system changes, including user management, security, territory management, reporting, integrations and bulk data loading.
• Deliver Tier 2/3 support, troubleshoot complex issues, identify root causes and ensure timely resolution.
• Partner with Veeva product teams to relay customer feedback, identify product gaps and contribute to enhancements.

Required profile

• Bachelor’s degree in Computer Science, Computer Engineering or a related field.
• 5+ years of IT experience, including 3+ years of software development.
• 2+ years of customer‑facing experience such as requirement gathering and business analysis.
• Fluent in written and spoken English with a hardworking, can‑do attitude.

Required skills

• Python
• Java