Computer Operations Specialist

About the role

The Computer Operations Specialist supports daily enterprise technology services, ensuring timely resolution of user issues, system reliability, and successful technology deployments. The role balances production support with incoming requests to minimise business disruption and maintain service levels.

Key responsibilities

• Provide on‑site desktop support for PC hardware and software needs.
• Assist with routine computer operations tasks following detailed instructions.
• Develop and communicate technical, systems and application standards and ensure compliance.
• Document testing and validation activities and perform post‑implementation support, identifying root causes and strategic solutions.
• Work with vendors to analyse and troubleshoot solutions and help identify new desktop support services aligned with business objectives.
• Participate in training fellow desktop administrators on organisational processes.

Required profile

• Bachelor’s degree or equivalent relevant work experience.
• Strong business ethics, communication, customer orientation and result‑driven mindset.
• Ability to work collaboratively, plan and organise work, solve problems and manage time effectively.
• Resilience to work under pressure and handle conflicts constructively.

Required skills

• Basic understanding of network equipment.
• Basic understanding of Linux desktop environments.
• Familiarity with AV equipment.
• Knowledge of manufacturing computing equipment.