Assistant Service Sales Officer

About the role

The Assistant Service Sales Officer supports KONE's sales team by generating new business opportunities, managing customer relationships and ensuring smooth conversion of maintenance contracts and digital services. The role combines proactive telesales, lead qualification and coordination with technical staff to deliver a high level of customer satisfaction.

Key responsibilities

• Proactively create and develop relationships with core 2 and core 3 customers through inbound and outbound telesales.
• Qualify leads, schedule visits and coordinate appointments for the sales team using KONE tools and CRM.
• Convert maintenance contract renewals, renegotiations and new digital service sales, including VB repairs in campaigns.
• Monitor and resolve contract cancellations, price escalation issues and suspended contracts.
• Handle customer complaints and queries in collaboration with the wider KONE team.
• Support finance by assisting with money collection and providing accurate customer data.
• Identify, develop and follow up modernization opportunities, including inspections and KONE Care for Life offers.
• Coordinate technical problem resolution and site surveys with supervisors and technicians.

Required skills

• Proficiency with CRM systems for lead tracking and data quality.
• Experience using KONE Tools and LIO for appointment booking and opportunity creation.