Partner Success Manager

About the role

We are seeking a Partner Success Manager dedicated to the China, South Korea, and Mongolia markets. The role is responsible for building, managing, and growing strategic partnerships with leading AI companies, providing data‑driven insights to help partners achieve maximum value, and coordinating cross‑functional teams to ensure smooth operations and innovative go‑to‑market initiatives in the region.

Key responsibilities

• Build and maintain strong, trust‑based relationships with AI partners across the region, and develop and execute partner success plans covering onboarding, adoption, satisfaction, and long‑term retention.
• Ensure partners understand data structures, integration methods, and best practices; coordinate with internal teams to resolve technical, operational, or data‑related issues promptly.
• Support renewal cycles, identify opportunities for upsell or deeper integration, and drive continuous improvement of internal workflows for complex commercial cases.
• Analyze partner usage data to identify trends, risks, and opportunities; deliver actionable insights to internal stakeholders and partners.
• Monitor the AI ecosystem in China and South Korea, track partner needs, competitive trends, and emerging opportunities; support innovative go‑to‑market strategies tailored to the region.
• Provide support to the leader as needed and complete assigned tasks.

Required profile

• 3+ years experience working with AI/ML companies, data products, or enterprise technology clients.
• Master’s degree in a STEM field; medicine background is a plus.
• 3+ years experience in partnership, customer success, project management, or related roles.
• Strong analytical skills with ability to interpret data and generate insights.
• Excellent communication and relationship‑building abilities.
• Proven ability to manage complex workflows and coordinate across multiple teams.
• Experience with CRM and customer success platforms, e.g., Salesforce, is a plus.
• Business‑level proficiency in English and Mandarin Chinese.

Required skills

• Salesforce
• CRM platforms