Global Installation Engineer – ETCH (Wuxi/Chengdu)

About the role

As a Field Service Engineer (Customer Engineer) at Applied Materials, you act as the direct liaison with customers, installing, maintaining and upgrading semiconductor equipment. You will use digital analytics for troubleshooting and apply basic diagnostic techniques to resolve technical issues.

Key responsibilities

• Install, maintain and upgrade customer equipment.
• Apply basic diagnostic techniques to assess equipment and address technical issues, with assistance from senior engineers.
• Collaborate with senior engineers and customers to understand roadmaps, process flows and business challenges.
• Train and mentor junior field service engineers.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic and gas systems.
• Coordinate and communicate directly with customers to ensure smooth operations.
• Fulfill additional duties as assigned.

Required profile

• Associate degree, military technical training, field service experience or trade certification.
• 4‑7 years of experience in the semiconductor or equipment support industry.
• Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum and thermodynamics.
• Strong knowledge of hand tools and digital multimeters.
• Effective written and verbal communication skills.
• Basic proficiency with Microsoft Excel, Word and PowerPoint.
• Valid driver’s license and ability to obtain a passport for travel.
• Ability to meet on‑site safety, environmental and COVID‑19 requirements.

Required skills

• Digital analytics
• Basic diagnostic techniques
• Hand tools usage
• Digital multimeter operation
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Pneumatics
• Hydraulics
• Electronics
• Vacuum systems
• Thermodynamics

What we offer

• Supportive work culture that encourages learning, development and career growth.
• Health and wellbeing programs, including comprehensive benefits for employees.