Cantonese-speaking Airline Customer Contact Centre Agent (Chongqing)

About the role

Join Qatar Airways’ 5‑star contact centre in Chongqing as a Cantonese‑speaking Customer Contact Centre Agent. You will interact with passengers through phone, email and web‑chat, delivering high‑quality service and supporting the airline’s sales and operational goals.

Key responsibilities

• Answer inbound customer calls and queries in Cantonese and English.
• Make outbound calls to provide updates or follow‑up on reservations.
• Sell, up‑sell and cross‑sell Qatar Airways products and services.
• Create new bookings, modify existing reservations and issue tickets using the Amadeus GDS.
• Provide fare quotes, process ticket refunds and handle customer complaints.
• Support e‑commerce, trade and frequent‑flyer programme activities.
• Escalate complex issues to senior contact centre staff when required.

Required profile

• High school qualification.
• At least 1 year of customer‑service experience.
• Computer literacy and ability to work with airline reservation systems.
• Fluency in Cantonese and English.
• Relevant certifications (IATA or airline basic tariff) are a plus.

Required skills

• Amadeus GDS proficiency (preferred).

What we offer

• Competitive salary package.
• Travel benefits and annual leave in accordance with local labour law.
• Eight weeks of classroom training followed by four weeks of on‑the‑job training.
• Opportunity to develop a career in the aviation industry.