Restaurant Service Supervisor – OPUS 388

About the role

Mandarin Oriental, Shenzhen is seeking an OPUS 388 Restaurant Service Supervisor to lead daily operations within its acclaimed dining venues. Reporting to the OPUS 388 Restaurants Assistant Manager, you will ensure seamless service delivery and high guest satisfaction in a luxury hospitality environment.

Key responsibilities

• Supervise and participate in running an efficient, profitable restaurant operation.
• Collaborate with the Assistant Manager to foster a professional, dedicated team.
• Develop, update, and deliver continuous training programmes for staff.
• Identify and report maintenance issues that affect service quality.
• Proactively address guest queries and take appropriate action in the manager’s absence.
• Maintain and order store requisitions to support service needs.
• Conduct monthly departmental meetings and drive communication improvements.

Required profile

• Minimum 2 years of relevant experience in a supervisory role within food & beverage.
• Excellent communication and organisational abilities.
• Proven capability to manage and train team members effectively.
• Fluency in both English and Mandarin.

Required skills