Learning and Development Supervisor

About the role

The Learning and Development Supervisor will join the People & Culture team at Mandarin Oriental, Shenzhen, supporting the hotel’s commitment to legendary guest experiences through effective training and development initiatives.

Key responsibilities

• Promote the company’s philosophy and culture daily, aligning learning activities with the hotel’s Mission and Legendary Quality Experiences.
• Ensure compliance with Fire, Life, Health, Safety, Security, and HACCP standards and support achieving 100% scores on MOHG health and safety audits.
• Coordinate daily, weekly, monthly and annual training tasks to meet departmental quality standards.
• Orient and train new colleagues, embedding the group’s vision and mission to delight guests.
• Maintain and update grooming and appearance standards to reflect professionalism.
• Monitor and spot‑check departmental trainings against the monthly plan.
• Co‑facilitate core learning programs together with the Director of Learning & Development.

Required profile

• Minimum 2 years of relevant experience in learning and development or training within hospitality or a similar service‑focused environment.
• Strong understanding of health, safety and HACCP regulations.
• Ability to convey the hotel’s brand values and deliver engaging training sessions.

Required skills

• Knowledge of HACCP and safety standards.
• Experience designing and delivering training programmes.