Customer Service Professional III

About the role

Join UL Solutions as a Customer Service Professional III, where you will be the primary point of contact for customers across phone and email channels. You will help resolve inquiries, support project initiation, and ensure smooth communication between customers and internal UL teams.

Key responsibilities

• Receive and respond to customer inquiries via phone and email, providing accurate answers and problem resolution.
• Handle topics such as My Home, invoicing, labeling, inspection, and open new projects.
• Collect product information, identify the responsible industry, and communicate completion timelines.
• Prioritize customer needs, gather required information and samples, and open projects accordingly.
• Maintain and update customer records in the CRM system, classifying and segmenting data as needed.
• Support non‑technical requests including billing questions, service requests, and general UL information.
• Adhere to UL’s Code of Conduct and security practices, and perform additional duties as directed.

Required profile

• Bachelor’s degree.
• Approximately one year of customer service experience.

Required skills

• Proficiency with a Customer Relationship Management (CRM) system.

What we offer

• Opportunity to work with a global leader in safety science.
• Exposure to a wide range of consumer products and industries.
• Professional development within a collaborative environment.