Bilingual Call Center Representative (Cantonese, Mandarin, English) – Remote US Hours

About the role

We are looking for a bilingual Call Center Representative fluent in Cantonese, Mandarin and English to support patients across the United States. This fully remote position works US time‑zone hours and focuses on scheduling home‑care appointments.

Key responsibilities

• Call patients in the US to schedule home‑care visits.
• Engage with patients in Cantonese over the phone.
• Use English‑language systems and tools to record information and follow training protocols.
• Provide a helpful, professional and compassionate experience without any sales component.
• Follow up as needed to confirm appointments.

Required profile

• Fluency in Cantonese and Mandarin at a first‑language level.
• Strong command of English for using tools and communications.
• Previous phone or call‑center experience preferred.
• Quiet, professional home working environment with reliable computer, high‑speed internet and noise‑cancelling headset.
• Ability to work US time‑zone hours and start immediately.

Required skills

What we offer

• 100% remote, stable non‑sales role.
• Supportive, multicultural team.
• Opportunity to make a difference in patients’ lives.