Technical Support Specialist - Clinical Systems

About the role

ICON is a global healthcare intelligence and clinical research organisation. As a Technical Support Specialist in Beijing, you will provide technical assistance and support to ensure the smooth operation of clinical systems and technologies, delivering scientific operations work to a high standard while working closely with your team and stakeholders.

Key responsibilities

• Manage CAP, NGSP and local PT/EQA programs, including sample ordering, distribution, result evaluation, investigation of unsatisfactory performance and maintenance of compliance records.
• Coordinate and maintain Alternative Assessment and correlation studies to ensure ongoing compliance with CAP/CLIA and laboratory quality requirements.
• Act as laboratory lead for Environment, Safety & Health (ESH) programs and as focal point for radiation, chemical, biosafety and occupational health programs, including risk assessments, incident investigations, safety inspections and corrective actions.
• Maintain ESH documentation, safety permits, chemical inventories, SDS management, waste management records and employee safety training records.
• Partner with the Facilities team to keep the laboratory safe, compliant and audit-ready, supporting internal, sponsor, CAP and regulatory inspections.
• Coordinate laboratory safety committees, emergency response preparedness, workplace inspections and ESH improvement initiatives.
• Oversee the REES temperature monitoring system, including user administration, alarms, investigations, change control and compliance.
• Manage laboratory environmental monitoring and support qualification, maintenance and compliance of laboratory infrastructure and critical systems.
• Coordinate temperature mapping, qualification, monitoring, calibration and compliance for refrigerators, freezers, incubators and environmental chambers.
• Maintain equipment inventories, calibration schedules, preventive maintenance records and qualification documentation.
• Support document control, archive management, new test implementation, regulatory inspections and continuous quality improvement.

Required profile

• Degree in Medical Laboratory Science, Biology, Biotechnology, Pharmacy, Life Sciences, Environmental Health & Safety or a related discipline.
• Experience in a Clinical Laboratory, Central Laboratory, Bioanalytical Laboratory, QA, Laboratory Compliance or ESH environment.
• Familiarity with CAP, CLIA, GCP, GLP, ISO 15189, PT/EQA, REES, laboratory equipment management, biosafety, chemical safety, occupational health and environmental compliance programs.
• Experience managing laboratory temperature monitoring systems, equipment qualification, calibration programs and audit/inspection readiness is highly preferred.
• Strong organisational skills to manage multiple compliance, quality and ESH activities at once.
• Effective written and verbal communication in English and Chinese.
• Legal right to work in the country where the role is based.

What we offer

• Competitive base salary and performance-related incentives.
• Health and wellbeing programmes, including medical, dental and vision coverage where applicable.
• Retirement and pension plans, life assurance and disability coverage.
• Employee assistance programmes and wellbeing resources.
• Learning and development opportunities through structured training and career pathways.