Tech Support Engineer - Semiconductor Tools

About the role

KLA, a global leader in electronics for the semiconductor manufacturing ecosystem, is hiring a Tech Support Engineer (China TSE) based in Wuhan. The role supports the field service team and travels across Asia, working within the KLA Services organization, which provides service, spares supply chain, field operations, engineering, training and technical support.

Key responsibilities

• Support the field service team with tool troubleshooting through the KLA ESC process, CIP implementation and technical information consulting.
• Coordinate with field teams and divisional engineering on issue escalation and solution communication.
• Deliver technical material and training to the field service team and customers.
• Assist the field team in the first penetration of new products in the region, and help set up SOPs and troubleshooting guides for key hardware activities and issues.
• Travel around the Asia area to carry out the above objectives.

Required profile

• Over 5 years of technical support experience in the semiconductor industry.
• Competence in communication, teamwork, problem solving and customer focus.
• Fluent English reading, writing and speaking.

Required skills

• Knowledge or experience troubleshooting and maintaining PVD, CVD and etch processes (over 2 years is a must).