SMS-Service Engineer

About the role

The SMS-Service Engineer provides on‑site maintenance, troubleshooting and technical support for Semiconductor Mask Solutions equipment across China and Greater China. The role focuses on delivering high customer satisfaction while continuously expanding technical expertise through training and self‑learning.

Key responsibilities

• Install, commission, and configure SMS equipment at customer sites.
• Troubleshoot, repair, and perform routine maintenance on hardware.
• Escalate complex issues to headquarters for additional support.
• Conduct user and customer training sessions.
• Provide sales support and technical assistance during product configuration.
• Prepare and submit required service reports in line with company policy.
• Maintain demo equipment to ensure optimal performance.
• Participate in internal and external service training programs.
• Coordinate spare‑parts ordering, shipment, and after‑sales service with logistics and sales teams.
• Follow up with customers post‑installation to ensure smooth contract completion.

Required profile

• Customer‑oriented mindset with a focus on service excellence.
• Ability to act as a role model and promote a performance‑driven culture.
• Strong initiative to update product and technical knowledge through training.
• Effective communication skills for training and liaison activities.

Required skills

What we offer

• Opportunities for continuous technical training and professional development.
• Exposure to cutting‑edge semiconductor mask technology.