Ships Agency Operator – Shanghai

About the role

The Ships Agency Operator will deliver agency services to vessel owners, charterers and masters, ensuring efficient port stays and cost‑effective operations in Shanghai. You will act as the liaison between the vessel and internal teams, supporting all aspects of vessel calls at Chinese ports.

Key responsibilities

• Handle vessel operations and customer requirements as assigned by the Operations Manager.
• Update vessel and port operation information for the Operations Manager and principals.
• Attend vessel callings at Chinese ports per client requests.
• Arrange crew matters, including sign‑on/off procedures for vessels in China.
• Coordinate spare parts, stores, air‑ticket and hotel bookings for principals and crew.
• Prepare and submit supporting documents for port charges and operational expenses to Finance with accuracy and timeliness.
• Review total port expenses, request additional funds when needed, and summarize payment vouchers for reimbursement.
• Collect manifests and cargo documents as required.
• Prepare and dispatch ship documents such as statements of facts, notices of readiness and timesheets.
• Execute requests from masters, owners or charterers within the agent’s responsibility and work with WAPS.

Required profile

• Medium vocational commercial education.
• Relevant experience in the marine industry.
• Excellent command of English, both spoken and written.
• Familiarity with standard computer programmes used in the organization.
• Strong communication and telephone etiquette.
• Ability to work independently, under pressure and adapt to varied conditions.
• Systematic, accurate and detail‑oriented work style.

Required skills

• WAPS (maritime agency software).
• Computer applications (e.g., office productivity tools).

What we offer

• Competitive compensation and benefits package.
• Positive company culture and international working environment.
• Opportunities for professional growth within a global maritime organization.