Service Reliability Engineer

About the role

As a Service Reliability Engineer you will be the operational backbone of WirelessCar’s digital services, leading major incidents and ensuring service continuity. You will work closely with engineering, product and external partners to drive reliability, improve processes and reduce operational risk.

Key responsibilities

• Act as Incident Commander for high‑impact incidents and coordinate cross‑functional response teams.
• Lead Root Cause Analysis (RCA) and Problem Management to eliminate recurring issues.
• Ensure operational processes are followed, continuously improved and aligned with engineering priorities.
• Identify, manage and escalate operational risks, dependencies and impediments.
• Drive operational improvement initiatives, including new tools and ways of working.
• Support operational planning and help optimise service quality and performance.
• Build strong relationships with internal and external stakeholders through clear communication.
• Contribute hands‑on to operational activities when required.

Required profile

• 3+ years of experience in IT operations, service operations, technical support or a similar environment.
• Proven ability to manage high‑impact incidents involving multiple teams and stakeholders.
• Experience coordinating operational activities across several teams.
• Comfortable leading without formal authority and driving collaboration.
• Strong communication and stakeholder‑management skills.
• Ability to prioritize work and balance strategic thinking with execution.

Required skills

• Incident Management
• Root Cause Analysis
• Problem Management
• ITIL knowledge (advantage)
• Agile or DevOps working experience
• Hands‑on technical support or IT operations experience

What we offer

• Opportunity to work on a global mobility platform serving over 17 million vehicles.
• Collaboration with leading OEMs such as Volvo, Jaguar Land Rover, Volkswagen Group, Nissan and Subaru.
• Career growth within a fast‑moving, innovative environment.