Senior Customer Engineer II

About the role

Applied Materials is seeking a Senior Customer Engineer II to join its field service team in Dalian, China. The role involves installing, maintaining, and upgrading advanced semiconductor and display equipment while providing technical support to customers.

Key responsibilities

• Collaborate with Senior Field Service Engineers to install, maintain, and upgrade customer equipment.
• Use digital analytics for troubleshooting and apply basic diagnostic techniques.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided).
• Coordinate and communicate directly with customers.
• Fulfill additional duties as assigned.

Required profile

• Associate degree, military technical training, field service experience, or trade certification.
• 1–2 years of experience in customer/field service support or a related technical field (2–4 years preferred).
• Ability to read and interpret electrical and mechanical schematics.
• Experience diagnosing and resolving basic technical challenges.
• Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics.
• Familiarity with hand tools and digital multimeters.
• Effective written and verbal communication skills.
• Basic knowledge of Microsoft Excel, Word, and PowerPoint.
• Valid driver’s license and ability to obtain a passport for travel.
• Willingness to meet on‑site safety, environmental, and COVID‑19 requirements.

Required skills

• Digital analytics
• Electrical systems
• Vacuum systems
• Mechanical systems
• Plasma systems
• Hydraulic systems
• Gas systems
• Hand tools
• Digital multimeter
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint

What we offer

• Supportive work culture that encourages learning, development, and career growth.
• Comprehensive health, wellbeing, and benefits programs.
• Opportunities to work on cutting‑edge semiconductor and advanced display equipment.
• Location in Dalian, China with potential travel (≈20% of time).