Senior Contract Technical Support Engineer

About the role

The Senior Contract Technical Support Engineer works closely with sales and customers to design and deliver optimal technical solutions for non‑standard and modernisation projects across KONE’s product portfolio, including elevators, escalators and doors.

Key responsibilities

• Find optimal technical solutions for non‑standard and modernisation cases.
• Ensure clarity on solution scope, covering KONE and third‑party offerings.
• Participate in customer meetings and answer technical questions.
• Select the appropriate product platform for each offering.
• Propose solutions from all KONE business lines (new services, escalators, elevators, doors, etc.).
• Prepare accurate APF solution costings, involving CSE Engineer, product, system, supply line, installation, maintenance and project management.
• Coordinate specification creation and perform non‑standard energy calculations and traffic analyses.
• Conduct technical site surveys and manage technical content of orders from MS 0b to MS 2z.
• Coordinate solution lead times with supply line and local sourcing.
• Ensure installability of the proposed solution and include installation cost and effort in the costing.
• Verify maintainability, ensuring the solution meets product lifecycle needs and addresses deviations from standard maintenance.
• Ensure compliance with local codes, safety, environmental regulations and KONE engineering policy.
• Provide technical content for pre‑tender and pre‑booking reviews (solutions, costs, lead times, risks, contract verification).
• Lead full‑chain engineering teams on major projects until handover to the CSE Engineer, Project.
• Create layout, analyse change requirements and propose new solution plans.
• Supply necessary details to CSE Specialist for material ordering and documentation.
• Identify change‑order sales opportunities and communicate solution information to project, installation and maintenance supervisors.
• Share knowledge with maintenance and deliver technical trainings to sales, installation and maintenance teams.
• Contribute to product and service release sessions and to the Customer Solutions Engineering network and case library.