Product Support Engineer

About the role

As a Product Support Engineer at 3M’s R&D Center in Shanghai, you will provide application support for the Home Care portfolio, collaborate with global teams, and contribute to product innovation and commercialization.

Key responsibilities

• Provide application support across the Home Care portfolio, including product claims, demos, competitive benchmarking, technical training, and key account/marketing initiatives.
• Identify and translate unmet consumer needs, insights, and product performance into selling points, product improvements, and growth opportunities.
• Support new product launches and product maintenance, including modifications, issue resolution, and continuous improvement.
• Partner with cross‑functional teams to ensure commercialization readiness and align with business priorities.

Required profile

• Master’s degree or higher in Engineering or Science (e.g., Materials, Textile/Nonwoven, Polymer, Chemistry) with at least 3 years of experience in application engineering, product support, or technical service.
• Proven ability to deliver customer‑focused technical support, problem solving, structured testing, and practical solution development.
• Experience supporting product launches, modifications, and maintenance, translating consumer and business needs into technical solutions.
• Strong collaboration and communication skills across customers, manufacturing, quality, regulatory, and global technical teams.
• Preferred experience in consumer products or home‑care applications; knowledge of intellectual property or patent processes is a plus.
• Fluent written and spoken English.

Required skills