Key Holder (值班主管) - Hollister, Nanjing

About the role

Abercrombie & Fitch Co. is hiring a full-time Key Holder for its Hollister store in Nanjing. The Key Holder drives business growth through leadership and takes an active part in delivering a differentiated customer experience. As a leader of a multi-million dollar business, the role requires assertiveness, analytical thinking and trustworthiness, and involves leading a team so that daily operations, including opening and closing routines, run smoothly.

Key responsibilities

• Training and development of associates
• Customer experience management
• Communication and coordination
• Supervision of store presentation and sales floor
• Asset protection and loss prevention
• Ensuring adherence to policies and procedures

Required profile

• At least one year of customer service experience
• Strong work ethic
• Ability to learn from practice and adapt to change
• Attention to detail and analytical skills
• Ability to handle multiple tasks and stress

What we offer

• 13th-month bonus
• Monthly sales incentive bonus program
• Social insurance and housing fund coverage
• Generous paid time off and a paid volunteer day per year
• Merchandise discount across all brands
• Leadership training and career advancement opportunities from within