IT Support Associate (m/f/x)

About the role

As our IT Support Associate you will be the first point of contact for day‑to‑day IT topics at our local office and help create a smooth IT experience for our growing team in China. You will support colleagues with devices, hardware, user accounts and collaboration tools, working closely with our IT team in Germany and coordinating onboarding and off‑boarding.

Key responsibilities

• Be the first point of contact for IT‑related questions and issues at the Shanghai office.
• Set up, maintain and troubleshoot Windows devices, peripherals and general office IT hardware.
• Support employee onboarding and off‑boarding from an IT perspective, including devices, user accounts and access management.
• Work closely with HR and other local colleagues to ensure a smooth onboarding experience for new team members.
• Coordinate and support the procurement of IT equipment for the Shanghai office.
• Provide basic troubleshooting and user support for collaboration tools such as email, Microsoft Teams, Lark/Feishu, SharePoint and OneDrive.
• Collaborate with the IT team in Germany and coordinate local IT topics.
• Support the implementation of IT security and compliance standards.
• Document IT processes, setups and recurring issues.
• Help continuously improve local IT processes, tools and ways of working.

Required profile

• First practical work experience in IT support, ideally in first‑level support or a similar environment.
• Good knowledge of Windows devices and Windows device management.
• Hands‑on experience with common office IT hardware.
• Fluent Chinese and English communication skills.
• Strong willingness to learn new tools, systems and technologies.
• Structured, reliable and self‑organized way of working.
• Hands‑on mindset and genuine interest in solving problems and supporting colleagues.

Required skills

• Windows device management.
• Microsoft Teams.
• Lark/Feishu.
• SharePoint and OneDrive.
• Microsoft 365 administration.
• Network infrastructure basics.
• Cloud technologies (IaaS, PaaS, SaaS).