Forward-Deployed Engineer

About the role

Zencargo is seeking a Forward-Deployed Engineer to bridge engineering, product, and operations. You will work directly with freight users to uncover manual pain points, design software and AI solutions, and deliver measurable improvements.

Key responsibilities

• Embed with operations and internal teams for short‑term periods to understand complex freight workflows.
• Translate loosely defined business problems into clear technical solutions, deciding when to extend existing functionality or build new features.
• Convert manual, spreadsheet‑based decisions into automated platform logic, progressively adding AI handling.
• Build and deploy prototypes, automations, and production‑ready features that integrate with Zencargo services, carrier platforms, and third‑party APIs.
• Use AI and modern development tools to accelerate delivery and as core components of solutions.
• Work with structured and unstructured data such as emails, documents, purchase orders, and shipment events.
• Test and measure solutions against real workflows, aiming for reduced manual effort, higher accuracy, and faster processing.
• Identify recurring patterns and turn them into reusable platform functionality.
• Communicate technical decisions, limitations, and trade‑offs to both technical and non‑technical stakeholders, up to executive level.

Required profile

• Hands‑on engineer with a strong product mindset.
• Ability to collaborate with senior stakeholders across product, design, engineering, data, and infrastructure teams.
• Comfort communicating technical concepts to non‑technical audiences.
• Commitment to security, reliability, data protection, and maintainability standards.

Required skills

• AI implementation
• API integration

What we offer

• Opportunity to shape end‑to‑end solutions that automate freight operations.
• Cross‑functional exposure across product, engineering, and data teams.
• Impactful work with measurable business outcomes.