EMS On-Site Support Engineer - Production Testing & Support

About the role

ABB Drive Products is looking for an EMS On-site Support Engineer in its Production Testing & Support team within the Product Engineering and Quality department, covering Drive Products in China. The role reports to the Engineering Manager and is based in Suzhou, China. It focuses on technical problem solving and production quality improvement at the EMS factory, while also supporting production ramp-up and ramp-down projects at the ABB Beijing factory and global EMS partners.

Key responsibilities

• Quality management (at least 50% of working time): monitor and improve DPPM and first-pass yield targets, track complaint close rates and reduce recurring issues, lead quality improvement projects using systematic methods, and improve EMS supplier quality from an IQC perspective by defining CTQs with product and mechanical engineers
• Delivery coordination: coordinate EMS and ABB on complex process and testing issues for on-time delivery, and communicate regularly with EMS PJM to identify delivery risks
• Technical support for PCBA and box build: configure new variant tests, support ad-hoc issue resolution, provide production failure overviews, support ECN execution including new firmware verification, and review new ICT fixture coverage
• Project support: support PCBA FCT and box build testing issues, and review PPAP (SMT, wave, coating, etc.)

Required profile

• Bachelor's or master's degree in Control Engineering, Electrical Engineering or Automation
• Minimum 3 years of engineering experience in a PCBA provider or drives industry
• Fluent English and strong writing skills are required
• Willingness to travel domestically and internationally as needed

Required skills

• Solid knowledge of SMT, wave soldering, coating, ICT/FCT, PPAP and IPC standards
• Familiarity with variable speed drives, servo drives or similar industrial products
• Production testing tools such as Python and LabVIEW
• Problem-solving methods such as 8D, 5Why and Fishbone; LSS Green Belt preferred