Director, Customer Quality Engineer

About the role

Applied Materials, a global leader in materials science and engineering solutions for semiconductors and advanced displays, is hiring a Director, Customer Quality Engineer in Shanghai. The role leads a team or functional area within the Customer Quality organization, ensuring customer perspectives are understood and addressed so that products and services are delivered effectively.

Key responsibilities

• Provide leadership to a team or functional area and give it strategic focus within the Customer Quality organization.
• Ensure customer perspectives are understood and addressed by business leaders, improving delivery of products and services.
• Support the development, evaluation and implementation of strategies to respond to customer issues, working with cross-functional teams to align customer resolutions with business objectives.
• Serve as the primary contact in the customer quality team for resolving issues.
• Interface with key customers to ensure satisfaction and that products meet customer specifications; the Global Quality organization handles customer inquiries and drives issues to resolution.
• Select, develop and evaluate personnel to ensure the efficient operation of the function.

Required profile

• Broad and comprehensive understanding of different systems, theories and practices.
• Leadership of subordinate managers of managers, execution of segment/functional business plans and contribution to segment/functional strategy.
• Ability to resolve highly complex or unusual business problems using advanced analytical thought and judgment.
• Negotiation and influence at the senior executive level and in external organizations, with sensitivity to the audience.
• Understanding of Applied Materials' global Standards of Business Conduct and compliance with them, including ethical conduct.

What we offer

• A supportive work culture that encourages learning, development and career growth.
• Full-time position with travel of about 25% of the time.
• Relocation eligibility.