Customer Support Technician

About the role

Applied Materials is seeking a Customer Support Technician to join its Shanghai team. You will work on semiconductor equipment, performing Tier I support tasks and contributing to the reliability of cutting‑edge manufacturing tools.

Key responsibilities

• Execute standard Tier I procedures, including wafer measurement and preventative maintenance.
• Perform independent wet‑clean operations and assist senior engineers with corrective maintenance.
• Disassemble, clean, and rebuild kits as part of kit‑management quality control.
• Apply diagnostic techniques and use test equipment under guidance from senior engineers.
• Maintain knowledge‑management systems and adhere to IP guidelines.

Required profile

• Physically capable of extensive walking, standing, lifting up to 35 lb, and working in clean‑room environments with appropriate PPE.
• Ability to follow safety procedures and demonstrate a professional, customer‑focused demeanor.
• Basic problem‑solving skills to diagnose and resolve routine technical issues.

Required skills

• Wafer measurement techniques.
• Preventative maintenance and wet‑clean processes.
• Kit management and rebuild procedures.
• Diagnostic techniques and test‑equipment operation.
• Use of knowledge‑management systems.

What we offer

• Supportive work culture that encourages learning, development, and career growth.
• Comprehensive health and wellbeing programs for employees.
• Opportunities to work on innovative semiconductor and display technologies.