Customer Support Technician

Key responsibilities

• Perform standard Tier I procedures including wafer measurement.
• Carry out preventative maintenance and wet cleaning independently.
• Assist senior engineers with corrective maintenance as needed.
• Disassemble, clean and rebuild kits as part of kit management quality.
• Learn and apply diagnostic techniques using documentation and test equipment with senior engineer assistance.
• Diagnose and resolve basic technical problems and follow best known methods.
• Use knowledge management systems and adhere to IP guidelines.
• Represent Applied Materials to customers with professional customer service skills.

Other requirements

• Physically demanding role requiring extensive walking, standing, lifting up to 35 lbs, and work in clean‑room environments with appropriate PPE.
• Functional knowledge of analytical methods and scientific techniques.
• Understanding of team integration within business processes.
• No supervisory responsibilities.
• Ability to recognize and solve typical problems using established procedures.
• Impact on quality of own work and effective communication with colleagues.

What we offer

• Supportive work culture that encourages learning, development and career growth.
• Health and wellbeing programs, including personal and professional support.
• Opportunities to work on cutting‑edge semiconductor and display equipment.
• Potential relocation assistance.