Customer Service Representative

About the role

Armacell is seeking a Customer Service Representative to manage orders, handle inquiries, and support customers across domestic and Asian markets. You will act as the primary point of contact, ensuring smooth communication between sales, logistics, and quality teams.

Key responsibilities

• Receive, process, and confirm orders and inquiries via phone, fax, or other channels.
• Arrange shipments, coordinate with freight forwarders, and assist with customs declarations.
• Address customer complaints courteously and recommend improvements to the complaints system.
• Prepare and distribute samples, promotional catalogues, certificates, and reports.
• Organize customer visits, sample deliveries, and presentations.
• Suggest inventory reductions, stocking level decisions, and departmental policy enhancements.

Required profile

• College diploma or higher.
• Strong oral and written English communication skills.
• Excellent listening abilities and patience.
• Capability to work under high pressure.

Required skills

• SAP operation proficiency.

What we offer

• One‑year fixed‑term contract.
• Opportunity to work in a global company with diverse career prospects.