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This job expired on 04/10/2026. It no longer accepts applications.
Customer Sales & Service Consultant – Guangzhou
Emirates Group · Guangzhou
Job description
About the role
Provide exceptional service to Emirates customers in Guangzhou, promoting and selling Emirates products while enhancing the overall travel experience.
Key responsibilities
- Deliver accurate information and actively promote relevant Emirates products and services.
- Upsell and cross‑sell to drive sustainable revenue growth.
- Handle customer interactions across all communication channels with a personalised approach.
- Maintain compliance with policies, procedures and regulatory requirements.
- Keep product and system knowledge up‑to‑date and suggest process improvements.
Required profile
- Minimum 12 years of schooling or equivalent.
- At least 2 years experience in customer service or contact centre environments.
- Fluent in written and spoken English, Cantonese and Mandarin; Japanese is a plus.
Required skills
- Knowledge of Skywards, CRIS, iLoyal and ResConnect reservation systems.
- Proficiency with Windows applications, Microsoft Word and Microsoft Excel.
What we offer
- Opportunities for personal and professional development within a global airline.
- Recognition and rewards for high performance.
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Emirates Group
Guangzhou