Customer Response Team Leader-量测设备

About the role

The Customer Response Team Leader will head the newly created China Customer Response Team (CRT) responsible for supporting the HMI installed base and new product introductions across China. Reporting to senior D&E management, the leader will coordinate field issue escalation, drive solution structures and build team competence.

Key responsibilities

• Lead the CRT team in handling HMI field issue escalations for the China region.
• Collaborate closely with HMI field customer service, Taiwan D&E, and Beijing D&E teams to resolve structured issues.
• Develop and maintain CRT processes, competence, and daily operations.
• Manage a small team (approximately 10 FTE) including performance, training and resource planning.
• Drive continuous improvement of e‑Beam inspection and metrology system support.

Required profile

• Bachelor’s or Master’s degree in Electrical Engineering, Mechatronics, Mechanical Engineering or a related field.
• 5–10 years of experience in HMI customer service, global service center or D&E, with deep knowledge of e‑Beam inspection and metrology systems.
• At least 3 years in a leadership role managing a small technical team.
• Strong understanding of field situations and customer requirements in the semiconductor equipment sector.

Required skills

• e‑Beam inspection knowledge.
• Metrology system expertise.
• HMI technology familiarity.