Customer Engineer - Semiconductor Equipment

About the role

Applied Materials, a global leader in materials science and engineering solutions for semiconductors and advanced displays, is hiring a Customer Engineer in Shanghai. The role works alongside Senior Field Service Engineers to install, maintain and upgrade customer equipment, using digital analytics and basic diagnostics to troubleshoot and resolve technical issues.

Key responsibilities

• Collaborate with Senior Field Service Engineers on installing, maintaining and upgrading customer equipment.
• Use digital analytics for troubleshooting and apply basic diagnostic techniques to assess equipment, with guidance from Senior Field Service Engineers.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic and gas systems (training provided).
• Coordinate and communicate directly with customers.
• Fulfill additional duties as assigned.

Required profile

• Completion of an associate degree, military technical training, field service experience or trade certification.
• Basic mechanical aptitude and willingness to learn electrical and mechanical schematics.
• Experience diagnosing and resolving basic technical challenges; effective written and verbal communication.
• Valid driver's license and ability to obtain a passport if travel is required; able to meet on-site safety, environmental and COVID-19 protocols.
• Preferred: 1-2 years of customer/field service experience, an associate degree in electronics or engineering technologies, and knowledge of pneumatics, hydraulics, electronics, vacuum or thermodynamics.

Required skills

• Basic knowledge of Microsoft Excel, Word and PowerPoint.
• Interpretation of electrical and mechanical schematics.
• Preferred: familiarity with hand tools and digital multimeters.

The position is full time, open to new college graduates, with travel of about 20% of the time and relocation eligibility. It involves extensive walking, standing, working in tight spaces, lifting up to 35 lbs and working in a clean room with personal protective equipment.